Our Policies

Usage of Website

Welcome to www.gringofurniture.com, your one-stop online store for furniture and accessories for your Mexico dream home.  Gringo Furniture provides this website as a service to its customers. Please review the following basic rules that govern your use of our site. Your use of our site constitutes your agreement to follow and be bound by these terms. Gringo Furniture may revise this agreement at any time by posting an amended Agreement here. Any changes we make are effective immediately upon posting. Please check this page periodically for changes to the Agreement. You will be able to determine if this Agreement has been changed by noticing the date of “last Update” at the end of this page. Should you have questions concerning any of our policies, please contact us via e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it..

Pricing

All prices listed on the Gringo Furniture online store at www.gringofurniture.com are quoted in U.S. dollars.  Gringo Furniture accepts payment by wire transfer, VISA and  MasterCard. All charges are in U.S. dollars. Prices do not include shipping, packaging or insurance unless otherwise stated. When offered, the 'Free Delivery' offer in Mexico is to all parts of Mexico. A minimum order applies which shows when you add a product to the cart. Our prices are subject to change without notice. Because of the number of products and complexity of maintaining a custom-product website, we are not bound to honor prices posted in error. We will promptly update any errors in pricing as soon as they are discovered.

Custom Nature of Goods

Rustic furniture will have variations in color, appearance, texture, size and finish.  Rustic wood does not absorb colored stains and finishes in a uniform manner. Rustic wood is a porous and natural element that responds with its own unique character. This is part of its appeal and charm.  It is alive and it responds to its environment. It will change over time. It is a good thing, part of the beauty of wood furniture. Because of these natural variations, we do not accept returns on products with a colored stain or designer custom finish. Orders are non-refundable once manufacture has begun.

Acceptance

If you cannot be available to accept your furniture, we ask that you please assign someone to accept it for you. This person can be a property manager, real estate contact, relative or neighbor. Please provide this person with a copy of your order confirmation document so they can check your items.

You or your assignee will be asked to sign off indicating all is correct before our delivery truck departs. If a piece has minor damage, send us photos immediately and we will do everything reasonable to remedy the issue. If damage is discovered after the driver has left, please save all packaging materials and contact us within 24 hours of delivery. We will do our best to file a claim with the transportation company, but if such a claim were to be denied, we cannot be responsible for the damage.

Dimensions

You are responsible to measure your entryways and access points from curb to in-home placement to confirm that your merchandise will fit into your home. Incorrect measurement does not constitute grounds for cancellation or refusal. Please share these measurements with us. This helps us arrange for a successful delivery and ensure your furniture fits into your home.

Affiliates

For our visitors in search of Mexican-styled furniture for their US or Canadian homes, we are pleased to provide links to where similar products can be purchased for delivery there. In some cases, we may be compensated if you make a purchase after clicking on these links. For example, we are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.

Last updated August 2017